Spiceworks help desk

Reply (176) Subscribe. Share. Today we're excited to share a major milestone in our journey towards replacing the old Cloud Help Desk web frontend. The …

Hi Howard, I am trying to do exactly what you did, update the pre-installed Spiceworks SSL certificate with my own SSL cert from GoDaddy, and after entering the commands you mentioned it seemed to work fine, however now when I browse to either the IP address or the FQDN of my Spiceworks cert, it does not …Need some help on my spiceworks desktop/help desk. I have everything configured properly, I THINK. When users go to the user portal to submit a ticket, it is logging in as me, with my AD account, so it seems, or my spiceworks community account. I have AD Authentication enabled for the help desk. Is this a …Spiceworks Helpdesk very slow. CPU is getting hit hard by help desk application to 50% - higher, ticket are coming in fine it just when you navigate through help desk page from unassigned to my ticket it or creating a new ticket, I have also delete old back ups to make more space still noting speeding it up, …You can add and to a certain degree customize, by defining attributes for the portal by going to Settings > Advanced Options > Standard or Custom Attributes. For the logo you can sign up for a program called “My Way” and for $20 a month have your logo displayed. Free IT Software - Spiceworks Pricing. …By end of June 2022, there happened another accident to the content management of Spiceworks which affected at least the download options for Spiceworks Help Desk Server (HDS) and the discontinued legacy Windows edition of the Spiceworks Inventory desktop app. Both links were removed and …Using Spiceworks’ help desk tracking software ensures that each employee group or level is addressed by customized protocols you set. You can create a group, such as “Company Executives,” that require priority attention. You can be sure that their status is ranked as top priority, and that the executives on th elist receive updates on ...

31. March 7, 2023. Spiceworks ticket system - reply from user opens new ticket. Spiceworks Support. spiceworks-cloud-help-desk-chd-support , spiceworks-help-desk-server-hds , question. 5. 12. February 24, 2023. Ubuntu HDS server stopped creating new ticket through email.Desktop app will be unable to install shared plugins, shared reports, or shared language packs from the Spiceworks App Center. There may be other unanticipated effects on Desktop apps, potentially including impacts to core functionality. As we communicated in Dec. 2021, we recommend migrating off of the Desktop application.Peter B (Spiceworks) Try deleting that ticket by using the Bulk Ticket Delete tool, which is on the Help Desk Settings page. For the start and ending range, enter the same ticket number and click Delete. Write back and let us know if you are able to delete the ticket that way and if that fixes this issue for you.By end of June 2022, there happened another accident to the content management of Spiceworks which affected at least the download options for Spiceworks Help Desk Server (HDS) and the discontinued legacy Windows edition of the Spiceworks Inventory desktop app. Both links were removed and … A help desk user portal is a one stop shop for issue requests. Analyze IT trends, improve overall workflow Because help desks can help you track metrics, such as average time spent resolving tickets, IT managers can run detailed reports to discover trends. For example, if you find a certain tech is very good at a specific task, you might want ... Regaining Access to Help Desk Applies to: Cloud Help Desk. Whether your Spiceworks admin recently left your company or you inherited a Spiceworks help desk with no way to log in, there are times when you’re left staring at a login screen with nowhere to go. Fortunately, there is a simple process to gain access once more. Symptoms Hello - when you demote an admin, you will be given the option to assign all open tickets to another admin or to leave them unassigned. Closed tickets will still show the demoted admin associated with them so you would still be able to search for those older tickets that were closed at the time of demotion.

You may want to refresh the Cloud Help Desk data each time you use Power BI for reporting. There are two ways to do this. Click the “Refresh” button in Power BI to pull your recently updated information ( recommended) Manually refresh the Power BI data source (the CHD xlsx report) using the below step. Then click the “Refresh” button in ... Configure Spiceworks to use SMTP for outgoing email, and IMAP for incoming email. This allows Spiceworks to communicate with an email system in order to send and receive notifications. This increases functionality within the Spiceworks help desk, and Spiceworks monitors/alerts. This example uses the …Spiceworks. 9.84K subscribers. Subscribe. 131K views 10 years ago. http://www.spiceworks.com/free-help-d... Ready to manage user requests, daily to-dos, …

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In Help Desk settings (in the “see additional Settings”) The portal is enabled (set to “true”) Any help is greatly appreciated! Thanks, Rob. ... DouglasJ’s answer should help you out. If your Spiceworks install is “out of the box default”, your port number should be 9675. rob20844528 (Rob2084) ...Mar 1, 2024 · Over 2 million IT pros worldwide use Spiceworks’ free IT management app and online community to simplify “everything IT” about their jobs. It’s where they work, talk shop with other IT pros and tech vendors, and get info to help them decide what IT stuff to buy. And when we say “free” we mean it (no catches or gimmicks). Always has been free, always will be! Less sitting is better for your overall health and well-being, according to Mayo Clinic. That’s why standing desks are becoming more important in the workplace and at home. Those w...In today’s fast-paced world, having a well-designed and functional workspace is essential for productivity. Whether you work from home or in an office, the right desk furniture can...3 Spice ups. Spiceworks Cloud Help Desk - Portal authentication using Azure AD. lancehietpas (lanc3) February 28, 2017, 4:58pm 2. I never knew this exsisted. I’m in the same boat. We use the hosted version of spiceworks and I just downloaded the SW AD authenication app to authenticate SW with our AD.In today’s fast-paced business environment, providing excellent customer support is crucial for maintaining a loyal customer base. One of the key elements of effective customer sup...

We currently support (and are actively working on) the Spiceworks Cloud Help Desk and the new Spiceworks Help Desk Server . That said if you really need the …http://www.spiceworks.com/free-help-desk-software/Ready to manage user requests, daily to-dos, and purchasing -- all from one spot? Spiceworks makes IT happe...Starting the import process. Navigate to Settings, select the appropriate organization (if you have multiple) and select Import/Export Tickets. Click the Choose file to upload button and select the JSON file you downloaded above. Wait for the JSON file to upload (this can take seconds or many minutes, depending on the JSON file size).Sep 10, 2019 · What I do is the following @puigrus . 1- Rename the Help-Desk-Server.ova File to Help-Desk-Server.tar. 2- Open Tar File with 7-zip. 3- Extract the help-desk-server-disk001.vmdk File. 4- Use Starwind V2V Image COnverter ( V2V Converter / P2V Converter - Converting VM Formats ) to Convert the file from VMDK to VHD. Building a better help desk after your evaluation. Here are three paths to take toward a “higher grade” help desk: 1) Set your metrics and decide how to use them. You could start with a set of help desk KPIs (key performance indicators) that you want to track. Some basic examples include wait time, resolution rate, ticket churn, and …Additionally, Spiceworks Help Desk serves as an asset management discovery tool for networking and computing equipment, offering a primary inventory for desktops, mobile PCs, tablets, and software licenses. With its scanning capabilities, it can even identify security vulnerabilities in the network infrastructure.Manage your Spiceworks Cloud Help Desk tickets and users with this mobile app. See ratings, reviews, features, and data safety of this app for IT pros.Mar 29, 2022 · Today we're excited to share a major milestone in our journey towards replacing the old Cloud Help Desk web frontend. The new Tickets interface accelerates our ability to bring you valuable new updates across all of your devices (desktop browser, iPhone and Android, and mobile browsers) even more quickly. The user portal in Spiceworks gives you complete control over what is displayed to your users. You can change colors, add images, create your own specialized messages, attach articles that you write, and more. You can configure the user portal to your liking and here’s how. Step 1: Select “View & Design Portal” …

Hello , anyone know how you can do to create subcategories in the latest version of the HELP DESK 7.5 or at least someone from whom you worked the plug -in " nested categories ticket" Thanks Spice (3) Reply (6)

Same list with two more possibles: Cancelled - in case ticket shouldn’t have been created, IE spam generated. Closed (Needs Review) - for training or whatnot. It certainly looks like you have covered all the possible status a general ticketing system can have. Your choice of “status” is pretty comprehensive.Jun 9, 2023 ... The mail reaches our servers, but there is no way to route it to the correct cloud help desk. This affects folks using Exchange or Office 365.This advice is exactly what I needed to get my HDS off the ground. Been bashing my head into the ground trying to figure out how to get this to work on Linux Mint Debian.Import your tickets into Cloud Help Desk · Upload the JSON file you exported from Desktop Help Desk. Click the Choose file to upload button and select the JSON ...The Spiceworks Cloud Help Desk is a stand-alone help desk for teams who need professional and easy-to-use issue management, available anywhere, hosted for free by …If you have any questions, please contact Helpdesk at 413-594-1584. Technology and Mobile Requests. These forms can now be filled out via the Help Desk portal.Step 1: Forwarding messages from a Gmail account. If you’ve been using a Gmail account, follow these instructions to forward all new emails to your Spiceworks Help Desk: Log in to your Gmail account. Click the Gear icon in the upper-right corner and click “Settings”. Click the “Add a forwarding address” button.September 9, 2019. 7.5.00104 - Release Notes. Spiceworks Support. on-prem-help-desk-inventory-app-release-notes. 50. 34. July 19, 2018. Scheduled maintenance will cause outage, also check your Desktop app version. Spiceworks Support.The Spiceworks Cloud Help Desk is a stand-alone help desk for teams who need professional and easy-to-use issue management, available anywhere, hosted for free by …

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Filter Help Desk Email. Spiceworks Support. question, spiceworks-general-support. mattrowell (MattRowell) February 8, 2012, 12:28pm 1. I am trying to find a way to filter the emails that are generated for new tickets. For example, if a ticket comes in from the portal with a Category A, I would like to only send these 3 …The legacy Windows Desktop App edition Spiceworks Help Desk is on-premise and reached end of support by end of last year. Its active development has expired back in 2018. The legacy Ubuntu Linux edition Spiceworks Help Desk Server (HDS) is on-premise and reached end of support by end of the last day of …Free help desk software (such as from Spiceworks) offers an affordable, comprehensive solution for streamlining many of the most important help desk functions in your organization – all for free. And with many help desk solutions offering network inventory and asset management, you’ll have a complete …The legacy Windows Desktop App edition Spiceworks Help Desk is on-premise and reached end of support by end of last year. Its active development has expired back in 2018. The legacy Ubuntu Linux edition Spiceworks Help Desk Server (HDS) is on-premise and reached end of support by end of the last day of …The Best Help Desk Software Deals This Week*. Salesforce — Provide Effortless Customer Support. Zendesk — Zendesk Offers Top-Rated, All-in-One Customer Service Software. Sysaid — Free Trial ...Help Desk. Posted by Tom Simms on Feb 1st, 2012 at 7:55 PM. Solved. Spiceworks General Support. Hi, I am trying to send emails to the account i have set up on the active directory. I only recieve the email on the actuall account set up rather than it being sent to the administrators that are set up on spiceworks.Spiceworks Help Desk Server (HDS) Migrating to Help Desk Server Posted by Jeff Duvall 2020-09-25T19:37:43Z. Solved Spiceworks Help Desk Server (HDS) If we migrate to the new Help Desk Server from the legacy Spiceworks, will our old history of tickets be migrated over as well? Thanks, Jeff. ….

We're entering the "phase 3" period we announced previously — in short, we're forcing a "toggle on" for the new Tickets interface for everyone. Please check out the new look and feel of the Tickets interface and give us your feedback. Whether you love it or have some constructive criticism, we want to hear from you!Manage your Spiceworks Cloud Help Desk tickets and users with this mobile app. See ratings, reviews, features, and data safety of this app for IT pros.Feb 3, 2021 · spiceuser-i9ek2 (spiceuser-i9ek2) February 10, 2021, 10:55pm 4. This is the version that is made available to download as the current and supported whenever “network map” is searched. If not supported it should be removed and not continue to be SEO’d up the response chain of google/bing/. Accessing the help desk. You can start by logging in at on.spiceworks.com. This will log you in and take you to your ticket listing. Setting up the help desk. Now that you’ve …4 days ago · The Best Help Desk Software Deals This Week*. Salesforce — Provide Effortless Customer Support. Zendesk — Zendesk Offers Top-Rated, All-in-One Customer Service Software. Sysaid — Free Trial ... The legacy Windows Desktop App edition Spiceworks Help Desk is on-premise and reached end of support by end of last year. Its active development has expired back in 2018. The legacy Ubuntu Linux edition Spiceworks Help Desk Server (HDS) is on-premise and reached end of support by end of the last day of …Spiceworks Help Desk is an IT help desk and ticketing system that can be hosted and downloaded with no cost. It is capable of handling an unlimited number of service tickets and there is no admin limit as well. It also features social elements required for agents to communicate and coordinate with customers easily to address their …Hello - when you demote an admin, you will be given the option to assign all open tickets to another admin or to leave them unassigned. Closed tickets will still show the demoted admin associated with them so you would still be able to search for those older tickets that were closed at the time of demotion.habanero. Feb 3rd, 2014 at 4:49 AM check Best Answer. Steven, +1 what Bryce said, you definitely want to use a dedicated account for spiceworks to send and receive messages from. for your incoming settings, use the following. Type: IMAP. server: imap.gmail.com. port 993, SSL ON.No idea if you can do that in spiceworks, but you can set up automatic response in outlook. If you want an automatic response lets say after 3pm everyday, then make a rule so you wont have to set it up several times. 1 Spice up. culesflatlander (CulesFlatlander) March 27, 2020, 4:30pm 3. the closest we do is to set a response via … Spiceworks help desk, [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1]